Handling Bounced Cheques and Police Cases in FalconPro Real Estate Software: Complete Guide
Introduction
FalconPro Real Estate Software streamlines the management of bounced cheques and the workflow for opening police cases, ensuring transparent financial records and legal compliance. This guide covers the process step-by-step, from cheque return to legal follow-up and documentation.
Workflow: Processing a Bounced Cheque
1. Submitting the Cheque to the Bank
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Go to Receive Cheques.
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Locate the relevant cheque by date or contract.
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Select the cheque and submit it to the bank based on the cheque date.
2. Returning/Bouncing the Cheque
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Once the cheque is submitted, initiate the return process:
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Choose “Return” for the cheque.
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Enter the date of return (same day or next, as per transaction).
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Specify the return reason (e.g., “insufficient funds”).
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Save the status as “bounced” or “returned” in the system.
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Add further details or remarks if applicable.
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The cheque status is now recorded as bounced, including the date and reason (e.g., “no fund”, “customer request”, “unpaid”).
Opening a Police Case
1. Accessing Contract & Legal History
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Double-click the bounced cheque entry to check the linked contract/unit.
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Go to Leasing Contract History for the relevant unit (e.g., Villa 2 in B7).
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Select the contract and choose the Police Add option.
2. Police User and Case Setup
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If this is your first police case, ensure police users are added in Administration > Legal and Police User.
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Open Police Add to start a new case.
3. Creating and Documenting the Case
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Enter the date of opening the case (e.g., 31 May 2016).
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Input the police case number.
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Assign the responsible user and note the legal stage (e.g., “Submit documents to police”).
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Select the police station (e.g., “Capital Police Station”).
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Provide a clear description (e.g., “Open case against client for returned cheque”).
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Attach all relevant scanned documents (e.g., cheque and contract copies).
4. Adding Returned Cheques to the Case
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Click Add Cheques in the police case screen to link the bounced cheque.
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Only bounced (returned) cheques are available for selection.
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The claim amount is automatically populated based on the returned cheque data.
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Save the police case entry for system allocation and tracking.
5. Police Process Tracking
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Update the status as the case progresses (e.g., document submission, next hearing date, or subsequent police actions).
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Enter process notes and relevant dates.
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The system can send reminders for upcoming legal steps or hearings.
Legal and Financial Documentation
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Attachments: Scan and attach copies of cheques, contracts, and any police-related correspondence.
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All actions and attachments are logged and accessible for compliance or audit.
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The description for every attachment should be clear for rapid identification by managers or auditors.
Best Practices
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Clearly document the reason and date for every bounced cheque.
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Promptly initiate police case procedures and attach all required documentation.
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Use the built-in reminder and tracking features to follow up on legal proceedings.
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For cases involving partial payments or settlement, update the case and cheque status accordingly.
Frequently Asked Questions (FAQ)
Q1: Can I open a police case for multiple bounced cheques?
Yes, add each relevant bounced cheque to the police case; the system will track them with the claim amount for each.
Q2: How are attachments managed for legal cases?
All attachments (cheques, contracts, correspondence) can be scanned and labeled clearly, allowing easy retrieval.
Q3: What are the typical reasons for cheque bounce in the system?
The reasons include insufficient funds, customer request, unpaid, or other notes as specified during return processing.
Q4: How is the case status updated?
Legal and police case statuses can be updated with each new development, next hearing date, or submission, and reminders set per legal requirement.
Q5: Does the system track all legal actions for auditing?
Yes, all actions, notes, uploaded documents, and status changes are logged for each cheque and police case.
