Claimizer Real Estate Maintenance Portal And Mobile Application

www.claimizer.com

Complete set for real estate maintenance claim management that connects tenants/owners with maintenance team through the digital channel

  • Achieve quick response time by automating the maintenance process

  • Satisfy your customers with simple interface

  • Customers can create requests anytime from anywhere

  • Reduce incoming calls and increase staff productivity

  • Digital record for all maintenance activities

  • QR code for platform quick access

Claimizer

Video overview

Claimizer features for Tenants / Owners

Customer Dashboard

  • Customer Dashboard give an easy and convenient overview of his maintenance requests
  • Dashboard widgets are categorized based on the nature of the request
  • The widgets are clickable to expand the details

  • The portal has been designed with customer in mind so we have enabled Arabic and English interfaces to stratify your customers
  • Also we can add more languages upon request, as Claimizer portal is equipped with language dictionary function for fast language addition

  • Claimizer portal core function is to allow your customers to create maintenance claims easily
  • Maintenance claims includes (incident details, nature and priority)
  • Customers can attach supporting photos tp illustrate the incident
  • Maintenance requests can be created for common areas as well not only within the apartment
  • The customer always has access to his claims, claim status and claims history
  • Customer rating to collect feedback and satisfaction level

  • Claimizer has active notifications tool
  • Automatically notifying the customer about claim updates, progress, maintenance appointments and more
  • All notifications or selected notification can be sent via SMS and email

Claimizer features for Management

Management Dashboard

  • Comprehensive overview of maintenance department
  • Widgets include claim status, assigned claims, pending claims, scheduled visits and more
  • The widgets are clickable to expand the details

  • Single window to plan and schedule maintenance visit
  • Multi-level planner (plan for the whole team, plan for specific employee, plan based on nature or even claim status
  • Team and slot availability
  • Plan routine maintenance visits
  • Location based planning is available

  • Call center screen to handle all customer care functions
  • Log claims received by phone
  • Recall customer profile and his claims history and status
  • Update customer claim, contact or link/unlink him to a unit
  • Authorize customer unit link requests
  • Send password reset link to customer email

  • Unit card for unit management
  • Unit details view and update
  • Generate unit Smart QR code to be placed inside the unit
  • Unit location and watchman contact
  • Access unit claims and occupant history